Support
Need help with Figzio, found a bug, or want your account or data deleted? Write to us and we’ll get back to you.
Support email: [email protected]
What to include
- a short description of the problem and what you expected to happen;
- your phone model and the Figzio version (shown at the bottom of the Profile screen);
- a screenshot, if it helps.
How do I delete my Figzio account and data?
In the app: sign in, open Profile → Delete account and confirm. Deletion is immediate and permanent.
By email: if you can’t use the app, send a deletion request from the email address of your Figzio account to [email protected] with the subject “Figzio account deletion request”. We process verified requests within 30 days and confirm by email.
When your account is deleted, we delete:
- your account details (email address, name if you shared it, password hash and sign-in tokens);
- your synced collection: lists, figures, sets, conditions, purchase prices, notes and value history.
What we keep for a limited time:
- security logs, kept for a limited time and no longer linked to the deleted account;
- scanned photos, which are deleted automatically after 30 days (or sooner on request).
Without an account, your collection is stored only on your device. Uninstalling the app removes it.
Deleting your account doesn’t cancel an active Premium subscription. You cancel it in your App Store or Google Play account settings.
Can I delete some of my data without deleting my account?
Yes. You can delete lists and items in the app at any time. To have your scanned photos or other data deleted, write to [email protected]. For details, see our Privacy Policy.